Unconfirmed Request

Request Price / Dispatcher Call Back

Use this when the customer has not accepted a price yet. Dispatch reviews and confirms price/ETA.

StatusQuoteNot confirmed

This creates a quote-request order. Dispatch will update price before assignment/payment.

1. Customer Contact

Customer Name Phone Number Email

2. Service Needed

Service Type Requested/Scheduled Time Priority

Choose a service so only the required questions appear.

3. Pickup Location

Pickup Address Notes / What happened?

Tap to capture the customer's real GPS pickup location.

4. Destination / Tow-To Location

Dropoff Address Route Miles Route Minutes

Mileage appears for towing services only. Roadside jobs hide dropoff and mileage.

5. Vehicle

Year Make Model Color

Vehicle years load from older to newer, and makes/models update based on availability. Choose Other if the vehicle is not listed.

Vehicle Issue Neutral? Tire Status Key Available?

Heavy Duty Details Winch-Out Details Fuel Type Lockout Details

Customer Notes

License Plate (Optional)

6. Service Questions Required for selected service

Required service questions: The selected service questions must be completed before submitting so dispatch receives a complete job request.

Select a service and the form will only show the required questions needed for that job.

Towing Details

Only towing-related questions are shown here so dispatch can send the right truck and calculate driver pay faster.

Vehicle Drivable? Parking / Access Low Clearance?

Heavy Duty Details

Heavy-duty jobs need unit type, load status, and weight so the system can avoid assigning the wrong driver.

Unit Type Loaded? Estimated Weight / GVWR Trailer Attached? Air Brakes Released? Heavy Notes

Jump Start Details

Battery Accessible? Where is the vehicle? Does it crank/click?

Tire Change Details

Spare Tire Available? Which Tire? Locking Lug Key?

Lockout Details

Keys Visible? Child/Pet Inside? Vehicle Running?

If a child or pet is locked inside, dispatch should treat it as urgent/emergency.

Fuel Delivery Details

Fuel Type Fuel Amount Safe location?

Winch-Out Details

Stuck Surface Distance From Road Vehicle Damage?

Accident Recovery Details

Police On Scene? Damage Level Vehicle Position

7. Photos / Documents

Photos / Files

Upload vehicle photos, damage photos, roadside photos, ID/insurance, receipts, or documents.

File Type Select Files On phone choose Camera, Photo Library, or Files. Camera-only capture is used only on Card Authorization. Upload Now Files can also upload when you submit the form.

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